Returns & Exchanges

At CHITA LIVING, we want you to love your home. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery for a smooth, hassle-free resolution.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully disassemble your furniture if necessary and pack items in their original packaging to ensure they are protected during transit.

3

Schedule a Pickup

Affix the provided prepaid shipping label to your box and drop it off at a designated carrier location or schedule a home pickup for larger items.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing